I ordered this, two other dresses, and a bunch of accessories for my daughter for Christmas. The dress looks fabulous and very well-made, but sadly, came in the wrong size. I called the 800 number, and in under 6 minutes (no lie--I just checked my call log), it was resolved. Because of our proximity to Christmas, the rep I spoke to (you rock, Holly!) made an exception, and shipped me a new dress today, with an envelope to mail the small back in. I have to say that the only thing that compares to the quality of these dresses is the quality of the customer service. I will definitely be a repeat customer!