We are happy to help you get the right style or size even if it takes a little back and forth shipping. If you need this service, just use our Return/Exchange Request and we will contact you with instructions to get you what you need. You can expect to pay the shipment to return the original item to us (your choice of carrier/method) and we will resend the newly requested item with our FREE Shipping.
Note: If you need your exchange very quickly, consider requesting a refund for the original item and placing a second order to get your "exchange" shipped right away.
Items are eligible for Return
the tags are still attached.
the items are in resalable condition (items returned dirty or with a foul odor will only be eligible for a 40% refund).
the exact style is still available for sale on our website.
If the item meets these standards, fill out our Return/Exchange Request. We will issue a refund for the product purchase price. We cannot refund upgraded shipping charges. You are responsible for payment of shipment (your choice of carrier/method) back to us.
Quality Guarantee Claims
If you should have a problem with one of our products, please use the Return/Exchange Request to make us aware of the problem. A Quality Guarantee Claim for a defective or unsatisfactory item will be addressed with a replacement or refund depending on the circumstances.
Fill out our Return/Exchange Request form and we will contact
you with the best solution for your problem in an impressively speedy
- Click "Log In" or "Track My Order".
- Log in to your Account by simply entering the email address you used to place your order. (Note: you may already be logged in).
- Click "Track/Exchange/Return" next to the applicable order.
- Click the blue box to "Start a Return/Exchange Request".
- Fill out the necessary information and await our email response with further instructions. Do not mail your item until you have heard from us.