Frequently Asked Questions
Questions About our Dress Ups
Q. What makes your dress ups stand out above the rest?
A. Glad you asked! Our customers return again and again for Little Adventures brand dress ups for many reasons. These adorable dress ups at affordable prices are the perfect fit for your little ones. They are comfortable with no itchy underskirts or fabrics. They have completely finished seams and hems, and no buttons or ties to frustrate little fingers! There's no velcro either which causes snags in costumes found elsewhere. The stretchy bodices accommodate a variety of sizes. And of course each piece is uniquely impressive and will delight any child.
Q. Are your items washable?
A. Yes! We only sell items that are machine washable. Follow the washing instructions on the tag. Most are "line dry" to preserve the metallic trims.
Q. How do I get the wrinkles out?
A. Our dresses made of China Silk resist wrinkles well. However, they are shipped folded and will arrive with some wrinkles. So here's some options for getting the wrinkles out. The easiest way to release the wrinkles would be to just go ahead and wash the dress. Let it line dry and you should have a smooth dress. If there are still a few wrinkles you can toss it in a warm dryer just for a few minutes. Be careful not to let dresses with metallic trims get too hot in order to prevent damage. This is also a nice quick option to relax the finer wrinkles from having been stored in a dress up box. You can also iron the wrinkles out. Use a warm iron and never leave it sitting in one spot. Even the sheer overlays of our deluxe dresses can be ironed on a medium setting.
Q. Will my two or three year old be able to dress up herself?
A. You think like us! There are no buttons or ties so she should have little trouble. The dresses are very stretchy on top so she will put it on over her head just like a t-shirt.
Q. Do I need a fullness slip?
A. We usually recommend a fullness slip to any girl who likes the big puffy princess look. This is important when she is trying to "look the part" like on Halloween, in a play, or at a birthday party.
Q. What is the difference between Traditional and Deluxe dresses?
A. The basic difference is that the Deluxe dresses have an extra layer of sheer fabric over the skirt (in various cuts) and extra details and trims over the whole dress. Some of our dresses can be found in both versions and some can't-some are only found in one category or the other.
Q. Do your doll dresses fit on Bitty Baby's?
A. Yes. Our doll dresses are specifically made for 18" American Girls dolls. But they are stretchy and will fit many other dolls and stuffed animals. This includes Cabbage Patch dolls, Bitty Baby dolls and Chou Chou dolls.
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Questions About Discounts
Q. I want to order several dresses at once, how can I get the best packaged deal?
A. We want you to be confident in your order and know that you are getting the best deal possible. So we've made this simple. All of our "Dress Up Sets" have the same discount applied. They are all priced at 15% below the individual prices of the items in that set. We have two types of sets to consider. First is our "Create Your Own" sets. There several of these in different sizes for either dresses or capes. When you choose one of these already discounted sets, you can select from the items listed to get just what you want. The other option is to choose one of our pre-created sets. We have dress sets and ensembles both with accessories included.
Q. What if I don't see a set for the items I want?
A. Some of our dress ups have not been put into a "set" yet. We are happy to group items like these with others to make a set for you. Just give us a call and let us know what you'd like. We can also subsitute dresses of equal value in our sets. Again, just give us a call at 800-738-8156.
Q. I want to order quite a few dresses for my business, can I get a price break?
A. We are happy to give you a discount for buying in bulk. Our standard discount is 15% off. But if you would need to order more than usual (about 8 or more) we can give a bigger discount. Just give us a call at 800-738-8156.
Q. Do you offer any inexpensive items we could give as party gifts at a princess party?
A. We do have some of our princess accessories grouped together at a discount that you can give away as party favors. If there is something you don't see in a party favor set, please let us know how many you need and we can offer you a discount.
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Questions About Ordering With LittleDressUpShop.Com
Q. How do I place an order?
A. You can order from our store online 24 hours/day, 7 days/week, call your order in toll free at (800)738-8156 8:00am-5:30pm MST - Mon.-Fri. and 8:00am-10:30am MST on Sat. or mail your order form to:
Little Dress Up Shop
3417 Kennekuk Circle
Eagle Mountain, UT 84005.
Q. Is your website safe/secure?
A. Yes, our website is protected by both Verisign and McAfee Hacker Safe. If you are looking for the lock symbol in your internet browser, you will see it once you click "Check Out" to begin entering your personal information.
Q. What type of payment do you accept?
A. We accept all major credit cards-American Express, Visa, Discover and Mastercard. We also offer PayPal for you convenience. You may also pay with check or money order if you mail in your order. If you choose this method, please allow extra time for verification of funds. All orders will include a packing list that serves as a receipt.
Q. Can you send my items to someone else?
A. Yes, when you check out you will enter the shipping address first and then the billing address. When we see that the recipient is different from the buyer, we will automatically remove all prices from the packing list.
Q. Do you ship internationally?
A. Yes we do! Orders shipping to Canada, Australia and the United Kingdom, can be processed through our website. For all other international destination orders, please email us the following information: Items requested, Shipping Address, Billing Address and Phone Number. We will then reply to you with shipping options and prices and a phone number to call with payment. You can then call us with payment information or email us a PayPal account number and we will send you a PayPal invoice.
Q. How much does shipping cost.
A. First Class shipping is Free for the entire U.S.! International orders costs will be calculated by weight.
Q. How long will it take to receive my order?
A. Your order will be processed and packaged within 1-2 business days after we recieve it (or after funds are verified for check payments). All orders will be shipped free by USPS First Class (3-5 days on average). The United States Postal Service does not guarentee this time frame and can sometimes take longer. You are also welcome to upgrade to Priority or Express if your order is time sensitive (see shipping times below).
Q. Can I pay extra to have my order rushed?
A. Yes. Your order can be sent Priority (2-3 days on average) for $5.00 or Expressed for $23.00. If you select Priority, allow 1-2 days for packaging or call if your order is time sensitive. We may be able to rush packaging. Express mail is usually shipped out the same day if order is place by 11:00am M-F. MST. Express packages deliver overnight to most areas and 2 days for the rest. Please call or email so we give you your guaranteed arrival date on Express packages.
Q. Can I make a return?
A. If you need to make an exchange or return, we will gladly help. To accomplish this, please make sure the tags are left attached and the items are in resalable condition (items returned dirty or with a foul odor will only be eligible for a 50% refund). If the item meets our standards, give us a call so we can get your information and watch for your package. Once we receive the item(s) a refund will be issued for the cost of the item(s). We cannot refund upgraded shipping charges. You are responsible for shipment back to us, however we will send your exchange with no shipping charges.
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